Senior Account Manager

Copenhagen Sales Last application: 2019-06-12

You will play an important role in our growing and exciting journey, working with some of the best and most experienced people in the global mobile communication industry. We put a lot of emphasis to keep a strong core team and it is therefore essential for us to find the right individual with the right skills and motivation. We are energetic, pragmatic, and humble and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day.

We believe in work/life balance, and in making it possible to relax, be ourselves and enjoy the working day and the challenges it brings. We want you to do your best work at Sinch and that means having fun and feeling taken care of. Apart from great colleagues, working at Sinch includes among other things: Hard work, Professionalism, Diverse cultures, Honesty, Coffee, Passion, Quality, Fun and games, Long distance conference calls, Travel (Air), Growth, New experiences, and Success. Challenging work in a non-corporate atmosphere and a company with a vision, you also get a competitive Perks & Benefits package.

Working with the right people and having a strong value-based culture is important to us.

Come and join us!

The Role

As Senior Account Manager you will be part of the highly motivated Sales team reporting into the Regional Director, Nordics & Baltics. Through this role you get the opportunity to join a winning team and be in the frontlines of our commercial expansion in the region.  We enable a lot of freedom to run your client base & sales activities and will provide strong support to ensure results are delivered.

Main areas of responsibility

  • Growing and expanding the delivery to a portfolio of existing accounts
  • Analyzing existing clients` business and taking steps to maximize profit
  • Reporting and forecasting client business
  • Running new sales activities throughout the region
  • Understanding clients’ needs and identifying new business requirements
  • Supporting management in ensuring adequate resources are available to meet

opportunities and challenges in your client base

  • Upselling to existing business via value add and best practice knowledge sharing
  • Maintain regular and consistent contact with your customer base via telephone, email,

instant messenger and in-person meetings

  • Liaise with Technical Client Support, Product Management and Finance

 Candidate Profile

  • Strong interpersonal skills, proven ability to develop and maintain productive professional relationships with internal and external stakeholders
  • The ability to own your work, and make informed decisions to drive it forward
  • Highly motivated with a positive ‘can do’ attitude
  • Fluency in English is a must, additional languages would be a plus
  • Account Management and/or Sales experience 5+ years



Preferred location is Copenhagen, but for the right candidate we also have offices in Stockholm, Sweden and several other cities. 

For additional information

Regional Director, Jan Færch +45 3110 9595

About Sinch
Our cloud communications platform reaches every mobile phone on the planet, in seconds or less, through mobile messaging or voice & video calling.

Back in 2008, our six founders set out to reinvent mobile messaging. They rented the shop window of a boutique travel agency in Stockholm and quickly set about launching the very first version of our messaging platform. The team recognized that businesses loved text messaging for its immediate reach and its ubiquity as a communications channel. Well, do you know anyone without a mobile phone? But making mobile messaging simple would be key to the success of their new business. With this simplicity in mind, they also recognized that the market was moving towards using cloud-based platforms, rather than building bespoke in-house tools and hiring expensive on-site development experts. And so their vision of mobile messaging was born!

Today we are 550+ people strong, with a local presence in over 40 locations. Our cloud platform now supports messaging, voice and video, and handles 25 billion API transactions per year. We’re proud to work with some of the world’s largest and most demanding customers, including 8 out of the 10 largest U.S. tech enterprises, as well as mobile operators all around the world.

Though we’re growing quickly, we maintain the ethos of our humble beginnings. Our architecture is built to scale with our client’s needs. We have hundreds of direct connections to mobile operators, ensuring leading quality without middlemen. We’re a leader in our field, stock-listed at Nasdaq Stockholm, and a trusted software vendor to many mobile operators around the world.

Technology is redrawing the boundaries for what’s possible. People expect brands to meet them as individuals, and our technology allows businesses of all sizes to do just that – providing personalization at scale! With a growing number of ways to communicate, businesses risk a fragmented customer journey unless they master and leverage the most relevant and engaging channels. That’s why our customers appreciate the tools and technology we provide for creating richer messages, with imagery and video, to turn notifications into conversations.

We’ve come a long way, and we’re just scratching the surface of what’s possible, for us and for our clients. In 2019 we decided to unify our business under the Sinch brand – we’re excited about this next step in our journey. If you’ve known us as CLX Communications or Symsoft until now, you can rest assured that we’re as easy to work with as we always have been!