Service Implementation Specialist

Stockholm Support & Operations Last application: 2019-08-31

About Sinch

Sinch brings businesses and people closer with tools enabling personal engagement. Our cloud communications platform reaches every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.

Sinch has been profitable from the start and has continuously grown its business both organically and through acquisitions. With a revenue of over 4bn SEK, a global presence and highly profitable, we are one of Sweden’s largest SaaS/Cloud companies. We are publicly listed on Nasdaq Stockholm.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.


The Role

As Service Implementation Specialist you are part of a global Service Implementation team, reporting to Product Operations Director. The Service Implementation team is responsible for on-boarding and implementing the mobile messaging solutions with Sinch's clients and partners globally. 

This is a focal role in the company and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate & drive client provisioning to ensure our sales and implementation cycles run efficiently. 


Primary Responsibilities: 

  • Responsible for the performance and coordination of all Operator & Partner administration
  • Maintain ordering, deployment and on-going usage of messaging services for Sinch's clients
  • Ownership of internal processes related to client orders & provisioning of inbound numbers or registered senders
  • Communication with internal and external stakeholders to detail requirements, changes and service modification
  • Keep up to date documentation on provisioned attributes with Sinch's partners globally
  • Review current processes and look for quality & efficiency gains where possible

What we Offer

You will play an important role in our growing and exciting journey, working with some of the best and most experienced people in the global mobile communication industry. We put a lot of emphasis to keep a strong core team and it is therefore essential for us to find the right individual with the right motivation and potential to grow within the company.  

We are energetic, pragmatic, and humble and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day. 

We believe in work/life balance, and in making it possible to relax, be ourselves and enjoy the working day and the challenges it brings. We want you to do your best work at Sinch and that means having fun and feeling taken care of.

Take your chance to be part of an amazing team and join our exciting journey!